Drop us a line
Questions about a series, a character or something on the shelf? Send a message to [email protected] and tell us what you are looking for — the more detail, the better we can help.
Finding a piece
Looking for a specific character, size or series? Tell us the fandom and what you remember about it, and we will point you to the right shelf if it is in the catalog.
Catalog details
Spotted a typo, a mixed-up character name or a piece sorted onto the wrong shelf? Let us know and we will tidy it up.
Collecting and care
Wondering how to clean a SquishMe, open a dig kit or display a full hanger series? Ask away — our guides cover a lot, and we are happy to fill gaps.
Partnerships and press
For questions about the site itself, collaborations or media, write to the same address and mention the topic in the subject line.
About an order
Orders, payments, shipping, returns and warranty are all handled by the partner store where you bought your piece. We can't see, change or cancel orders, so please reach out to the seller through your account on the marketplace — they have your order details and can help fastest.
By post
Just Toys Collector Shelf1407 Broadway, Suite 1810
New York, NY 10018
We answer messages as soon as we can. If your note is about a piece in the catalog, include its name or a link so we can find it on the shelf right away.